If you need to get in touch with our customer support team at support@instapass.io, you may be asked to verify your account with us. This is to ensure that you are the owner of the account for security purposes.
Step 1: Make sure you email support@instapass.io from the email address that you used to sign up to Instapass with.
Step 2: Our support team will ask you to confirm the “support PIN” to verify that you are the owner of this account.
Step 3: Login to Instapass or refresh the page then click “Profile Settings”.
![](https://uploads-ssl.webflow.com/62d808243eb1cc04ab95248f/62d808243eb1cce39b9526d3_p3DkVmugDc2mcDsR55bNbAqq_uQincsCsAP_ohzypLudXvxRNLOQR5SgraY0FY18DC9nLDfdEkzYmVcRl02UHFyrn6i7Jly4iOK16an0Tf_dRX18tMZM__nvOP32kAB3pD0tTl0F.png)
Step 4: Select Customer Support PIN.
![](https://uploads-ssl.webflow.com/62d808243eb1cc04ab95248f/62d808243eb1ccf6049526d2_nn_pseGoQgJ63gwlEDGXOL8rKue0nUlHzH8nUqcli-WUYLUT3FMEogCpRULxSRCgL5ZPCyxerCgXvEuRYeHkfLBzdYJ15LuqbPspb97CT17BAO26KYJxkGStwCEfgER8E_Gy4Sh2.png)
Step 5: You will see a 6 digit PIN code, please email support@instapass.io to confirm this PIN code. Please note that the code will only be generated after you contact the support team.
![](https://uploads-ssl.webflow.com/62d808243eb1cc04ab95248f/62d808243eb1cc41aa9526d4_K5UUQC0JAWD4xJc2UQ7Wgz3uulErPBwMA4XQ2AGQZP5Y_WjCfspshOmiUTrJj_NLE9vEDJDJdKqVYgIoSo5HokSHwlUnZEURP797HF_QPlk-80GevfiCSC8qIXke0viGGjtxkPG4.png)